Privacy statement

At Stockwool, we are committed to protecting and respecting your privacy. This statement explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

How do we collect information from you?

We obtain information about you when you contact us about our services, or if you register to receive our quarterly newsletter on our website.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address and any other personal data you provide us.

How is your information used?

The information we hold and process will be used for legitimate business, marketing and administrative purposes only. We will keep and use it to enable us to manage our relationship with you effectively, lawfully and appropriately, in line with the Data Protection Act.

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you via email.

Your data will be kept for as long as we believe it is up to date, for example, as long as it is associated with a service we provide.

Who has access to your information?

Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you.

If in the future we intend to process your personal data for a purpose other than that which it was collected we will provide you with information on that purpose and any other relevant information. In limited and necessary circumstances, your information may be transferred outside of the EEA or to an international organisation to comply with our legal or contractual requirements.

Your choices

You have a choice about whether or not you wish to receive direct marketing communications from us, including our quarterly newsletter. You can unsubscribe by emailing info@stockwool.co.uk.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@stockwool.co.uk or write to us at: Stockwool, The Pump House, 19 Hooper Street, London, E1 8BU.

You may request details of the personal information we hold about you under the Data Protection Act. A small fee will be payable. If you would like a copy of the information held about you, please write to:

Stockwool, The Pump House, 19 Hooper Street, London, E1 8BU

Security precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, the Stockwool website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences.

Your rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. You also have the right to withdraw consent for us to process your data at any time, which will not affect the lawfulness of the processing before your consent was withdrawn.

You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR or the DPA with regard to your personal data.

Identity and contact details of data controller

Stockwool is the controller and processor of data for the purposes of the Data Protection Act.

If you have any concerns as to how your data is processed you can contact:

Laura Ashford, Practice Manager
Email: practicemanager@stockwool.co.uk
Post: The Pump House, 19 Hooper Street, London, E1 8BU

Review of this policy

We keep this policy under regular review. This Policy was last updated in May 2018.

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